Our policy lasts 7 days. If 7 days have gone by since
your purchase, unfortunately we can’t offer you a refund
or exchange.
To be eligible for a return, your item must be unused
and in the same condition that you received it. It must
also be in the original packaging.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or
magazines cannot be returned. We also do not
accept products that are intimate or sanitary goods,
hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
A. Gift cards
B. Downloadable software products
C. Some health and personal care items
To complete your return, we require a receipt or proof
of purchase.
Please do not send your purchase back to the
manufacturer.
There are certain situations where only partial refunds
are granted: (if applicable) Book with obvious signs of
use CD, DVD, VHS tape, software, video game, cassette
tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or
missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send
you an email to notify you that we have received your
returned item. We will also notify you of the approval
or rejection of your refund.
If you are approved, then your refund will be processed,
and a credit will automatically be applied to your
credit card or original method of payment, within a
certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your
bank account again.Then contact your credit card
company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing
time before a refund is posted. If you’ve done all of
this and you still have not received your refund yet,
please contact us at info@ngmmarketingsolutions.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an
email at info@ngmmarketingsolutions.com and send your item
to: 6, Kiran Shankar Ray Rd, B.B.D. Bagh, Kolkata, West Bengal 700001:
Gifts
If the item was marked as a gift when purchased and
shipped directly to you, you’ll receive a gift credit
for the value of your return. Once the returned item is
received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or
the gift giver had the order shipped to themselves to
give to you later, we will send a refund to the gift
giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
6, Kiran Shankar Ray Rd, B.B.D. Bagh, Kolkata, West Bengal 700001
You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of
return shipping will be deducted from your refund.
Depending on where you live, the time it may take for
your exchanged product to reach you, may vary.
If you are shipping an item over INR 75000, you should
consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that
we will receive your returned item.
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